Frequently asked questions
Everything you need to know about buying, selling and joining nachpikin.
How will transaction protection work?
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When nachpikin launches transactions, the process is designed to work like this:
The buyer places an order and pays through nachpikin.
The payment is held securely while the gardener prepares and sends the order.
The gardener ships the order using the agreed delivery method.
The buyer receives the order and has a short period to report a problem.
If everything is fine, the payment is released to the gardener.
If there is a problem, the buyer can report it before the payment is released.
nachpikin reviews the order, messages, tracking information, photos and any other evidence provided by both sides.
If the claim is accepted, nachpikin arranges the appropriate refund or return. If the order is judged to be correct, the payment is released to the gardener.
The aim is simple: the gardener should not be paid for an order that was never properly received, and the buyer should not be able to take a product and falsely claim something went wrong.
What is nachpikin?
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nachpikin is a marketplace for gifts made from real gardens.
Gardeners use plants they already grow to create approved products such as lavender sachets, pressed flower cards and dried flower gifts. Buyers can see where the product came from and the story behind it.
nachpikin provides the marketplace, product standards, packaging support and the system connecting both sides.
What is an Individual Membership?
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Individual Membership is designed for one gardener or grower selling through nachpikin.
Depending on the membership, this may include:
access to the nachpikin marketplace
approved product guides
packaging and branding options
a garden profile
seller support
tools for managing products and orders
Pricing varies depending on the membership and services selected.
Full pricing will always be shown before joining.
What is an Organisation Membership?
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Organisation Membership is for groups with multiple growers or gardens, such as:
allotment associations
gardening clubs
community gardens
horticultural groups
other growing organisations
It allows an organisation to bring multiple members or gardens onto nachpikin under a more suitable setup than individual memberships.
Pricing varies depending on the size of the organisation and what it needs.
Who can sell on nachpikin?
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nachpikin is mainly being built for hobby gardeners, allotment holders and small independent growers.
You do not need to already run a business.
The important part is that the products genuinely come from plants you grow and meet nachpikin’s product and quality standards.
Can I sell anything from my garden?
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No.
nachpikin will use an approved product system rather than allowing anything to be listed.
This helps keep quality consistent and avoids products that require additional safety or regulatory controls.
The available product range will grow over time.
How do you know a product actually came from a real garden?
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Provenance is one of the main parts of nachpikin.
Garden Partners may be asked to provide information and evidence about their garden, what they grow and the products they make.
Products can then be linked to a garden profile showing information such as the grower, general location, plants used and story behind the product.
We will not publicly display a grower’s private home address.
How does nachpikin control product quality?
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Gardeners will follow nachpikin product standards and guides.
Depending on the product, this may include requirements around:
materials
preparation
size or quantity
presentation
packaging
photographs
shipping
Products that repeatedly fail to meet the required standard can be removed from the marketplace.
Who actually makes the products?
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The gardeners do.
nachpikin does not pretend that centrally manufactured products came from independent gardens.
The point of the marketplace is that the product really comes from the grower shown with it.
nachpikin provides the structure around that: packaging, standards, marketplace, trust and support.
Who sends my order?
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In most cases, the Garden Partner who made your product will prepare and dispatch it.
nachpikin sets the shipping requirements and provides the system through which the order is managed.
Delivery times may vary slightly because products are small-batch rather than mass-produced.
What happens if my order is damaged or not as described?
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Report the problem through nachpikin as soon as possible.
You may be asked for photographs and information about what arrived.
If the transaction is still protected, payment to the gardener can remain on hold while the issue is reviewed.
The outcome depends on the evidence and circumstances of the order.
Can buyers just claim something went wrong and get their money back?
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No.
A complaint does not automatically mean a refund.
Both the buyer and gardener can provide evidence. This may include:
photographs before shipping
photographs after delivery
tracking information
packaging
order details
messages between both sides
nachpikin then makes a decision based on the evidence available.
This protects gardeners as well as buyers.
When does the gardener get paid?
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Under the planned transaction-protection system, payment is released after the buyer receives the order and the issue-reporting period has passed without a valid problem being raised.
If an issue is reported, payment remains on hold while it is reviewed.
The exact payment timing will be clearly shown to Garden Partners before selling.
Are nachpikin products available all year?
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Not necessarily.
Gardens are seasonal, and nachpikin is not trying to hide that.
Some products may only be available when a particular plant has been harvested and prepared. Other preserved products may remain available for much longer.
That means individual gardens, products and batches can change throughout the year.
Will every product look exactly the same?
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No.
These are products made from real plants rather than identical factory-produced materials.
There may be small natural differences in colour, shape and appearance between batches.
Products should still match the description, photographs and quality standard shown on nachpikin.
Why would a gardener use nachpikin instead of selling alone?
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A gardener selling alone has to work out:
what to make
how to package it
branding
photography
listings
finding customers
building trust
payments
order management
nachpikin is designed to handle or simplify much of that so the gardener can focus primarily on growing and making the product.
How do I join?
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Choose whether you are interested as a buyer, individual gardener or organisation and submit your details.
nachpikin is currently building its first network and product collection, so places may initially be limited.